Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: 1 March 2026

ARTICLE 1 — SCOPE AND IDENTIFICATION OF THE PARTIES

These General Terms and Conditions of Sale (hereinafter "the Terms" or "the Conditions") comprehensively and bindingly govern all contractual relationships established between:

On the one hand, H and R Agency FZ-LLC, a Free Zone Limited Liability Company incorporated and registered with the Ras Al Khaimah Economic Zone Authority (RAKEZ), under licence number 17005362 and registration number 0000004065895, with its registered office at Compass Building, Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates (hereinafter "the Company", "we" or "H and R Agency"), exclusive operator of the e-commerce platform accessible at https://www.marcomoretti.shop (hereinafter "the Site"),

And on the other hand, any adult natural person or legal entity (hereinafter "the Customer") purchasing products sold on the Site, for their private and personal use or in connection with their professional activity.

These Terms apply, without restriction or reservation, to all product sales concluded via the Site, for all territories served by the Company. Given the predominantly European location of its customer base, H and R Agency FZ-LLC commits to complying with the protective provisions arising from the following instruments:

  • Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, and its national transpositions in EU Member States;
  • The French Consumer Code, in all its provisions relating to distance and off-premises contracts;
  • Regulation (EU) 2016/679 on the protection of personal data (GDPR);
  • Directive 1999/44/EC on certain aspects of the sale of consumer goods and associated guarantees, as amended by Directive 2019/771/EU.

These Terms must be read in conjunction with the Privacy Policy, the Return and Refund Policy, the Shipping Policy, and the Terms of Service published on the Site, all of which together form a single, indivisible contractual whole governing the relationship between H and R Agency FZ-LLC and the Customer.

ARTICLE 2 — PRODUCTS — AVAILABILITY — PRESENTATION

2.1 — Product presentation and description

H and R Agency FZ-LLC commits to describing the products sold on the Site as accurately and transparently as possible, particularly with regard to their essential characteristics, materials, dimensions, colours, and conditions of use. Photographs, illustrations, texts, and technical information appearing on the Site are provided for informational and documentary purposes only and shall not have strict contractual value. Slight variations in colour or visual rendering between photographs published on the Site and the products actually delivered shall not constitute a non-conformity capable of engaging the Company's liability, such variations being inherent in the limitations of digital display technologies.

2.2 — Product availability

Product offers presented on the Site are valid while stocks last and for as long as they remain visible on the Site. H and R Agency FZ-LLC reserves the right to modify, suspend, or withdraw any commercial offer at any time and without notice, without this decision giving rise to any liability towards Customers who have not yet confirmed their order.

2.3 — Unavailability following order confirmation

In the event that a product ordered and paid for by the Customer becomes unavailable after order confirmation, due in particular to an unforeseen stock shortage or inventory error, H and R Agency FZ-LLC undertakes to notify the Customer as promptly as possible by email. The Customer will then be offered, at their sole choice:

  • A reasonable additional delivery period corresponding to the estimated restocking time for the product concerned;
  • A full and free refund of the amount actually paid for the unavailable product;
  • A no-cost exchange for an item of equivalent or greater value available in the catalogue.

No additional compensation or penalty may be claimed from H and R Agency FZ-LLC in this scenario.

ARTICLE 3 — FORMATION AND CONCLUSION OF THE SALES CONTRACT

3.1 — Order process

The sales contract between H and R Agency FZ-LLC and the Customer is formed through the following successive and cumulative contractual steps:

  1. Product selection: the Customer selects their chosen items from the catalogue available on the Site and adds them to their virtual shopping cart;
  2. Customer identification: the Customer creates a customer account or logs into an existing account, and provides all information necessary for proper order fulfilment (contact details, delivery address, billing address);
  3. Order confirmation: the Customer reviews the detailed order summary (products, quantities, prices, delivery charges), expressly accepts these Terms and all applicable policies, and definitively confirms their order;
  4. Secure payment: the Customer pays for the order using one of the payment methods available on the Site;
  5. Order acknowledgement: an electronic acknowledgement summarising the key details of the order is sent to the Customer at the email address provided when placing the order.

The sales contract is deemed definitively concluded between H and R Agency FZ-LLC and the Customer from the moment payment is validated and the order confirmation email is sent. H and R Agency FZ-LLC reserves the right to refuse or cancel any order displaying abnormal or suspicious characteristics, in particular where fraud is suspected.

3.2 — Order modification and cancellation

Any request to modify or cancel an order that has already been confirmed and paid must be sent as promptly as possible to our customer service team at contact@marcomoretti.shop (available 7 days a week, 24 hours a day). H and R Agency FZ-LLC will make every effort to accommodate the request, provided the order has not yet been dispatched. Once dispatched, modification or cancellation will no longer be possible, and the Customer must, if applicable, exercise their right of withdrawal in accordance with Article 6 of these Terms.

ARTICLE 4 — PRICING AND PAYMENT CONDITIONS

4.1 — Pricing

Product prices displayed on the Site are expressed in euros (€), inclusive of all taxes (VAT included) for Customers residing within the European Union. For Customers residing outside these territories, customs duties, import taxes, and other mandatory local levies may be added to the displayed price in accordance with the regulations of the destination country, and remain the exclusive responsibility of the Customer.

Delivery is free on all orders, with no minimum purchase requirement, regardless of the destination zone.

H and R Agency FZ-LLC reserves the right to modify its prices at any time and without notice, it being expressly understood that any price change has no effect on orders already confirmed and paid by the Customer prior to such modification.

4.2 — Accepted payment methods

Orders are settled exclusively via the following secure payment methods available on the Site:

  • Bank cards: Visa, Mastercard, American Express, CB;
  • Digital wallets: Apple Pay, PayPal;
  • Integrated payment solution: Shop Pay.

4.3 — Transaction security

All financial transactions carried out on the Site are processed via PCI-DSS certified payment providers (Payment Card Industry Data Security Standard), guaranteeing the highest level of security in the handling of payment data. H and R Agency FZ-LLC does not directly collect, retain, or process any raw banking data belonging to the Customer (card number, expiry date, security code).

4.4 — Chargeback policy

Any recourse to the chargeback mechanism without legitimate grounds and without prior contact with H and R Agency FZ-LLC's customer service team will be treated as a deliberate act of fraud. In such cases, the Company reserves the right to permanently suspend the customer account concerned, to refer the evidence of fraud to the competent authorities, and to initiate any appropriate civil or criminal proceedings against the offending Customer, with a view to obtaining full compensation for all losses suffered.

ARTICLE 5 — DELIVERY

The terms of delivery, geographical zones served, carrier partners used, delivery timeframes, Customer obligations, and the conditions applicable in the event of delay, delivery failure, or transport incident are fully set out in the H and R Agency FZ-LLC Shipping Policy, published on the Site and incorporated into these Terms by express reference.

As a reminder, delivery is guaranteed within a maximum period of five (5) to eight (8) business days from payment confirmation, and is offered free of charge on all orders without exception.

ARTICLE 6 — RIGHT OF WITHDRAWAL AND RETURNS

In accordance with the mandatory provisions of Article L. 221-18 of the French Consumer Code and Directive 2011/83/EU, any Consumer residing within the European Union has a statutory and non-negotiable period of fourteen (14) calendar days from receipt of the products to exercise their right of withdrawal, without being required to give any reason or to bear any penalties.

The full conditions for exercising the right of withdrawal, the eligibility conditions for returns, the applicable exclusions, the refund procedure, and the conditions for exchanges are set out in the H and R Agency FZ-LLC Return and Refund Policy, published on the Site and incorporated into these Terms by express reference.

ARTICLE 7 — STATUTORY GUARANTEES AND CONFORMITY

7.1 — Applicable statutory guarantees

Independently of any commercial guarantee that may be offered by H and R Agency FZ-LLC, the Customer benefits as of right from the following statutory guarantees, in accordance with the provisions applicable in their country of residence:

For Customers residing within the European Union and in France:

  • The statutory guarantee of conformity, provided for in Articles L. 217-1 et seq. of the French Consumer Code, which entitles the Customer to have a non-conforming product repaired or replaced, or, failing that, to obtain a price reduction or contract cancellation;
  • The statutory guarantee against latent defects, provided for in Articles 1641 et seq. of the French Civil Code, which entitles the Customer to obtain either a full refund of the purchase price or a price reduction, at their choice.

7.2 — Guarantee exclusions

The above statutory guarantees do not cover damage, defects, or malfunctions resulting from:

  • Normal and natural wear and tear of the product resulting from its use over time;
  • Misuse, negligence, carelessness, or use contrary to the usage and care recommendations;
  • Modification, personalisation, or intervention carried out on the product by the Customer or by a third party not authorised by H and R Agency FZ-LLC;
  • An accident, impact, water immersion, exposure to chemical substances, or any other external event unrelated to the product itself.

ARTICLE 8 — LIABILITY OF THE COMPANY

To the extent permitted by applicable mandatory legal provisions, and in particular by the consumer protection legislation in force within the European Union, H and R Agency FZ-LLC shall not be liable for indirect, consequential, incidental, non-material, or punitive damages resulting from the use of the products sold on the Site or from access to the Site, including loss of revenue, loss of data, loss of profit, or commercial or moral damages.

In any event, the contractual liability of H and R Agency FZ-LLC, if engaged, is expressly limited to the total amount of the disputed order actually paid by the Customer.

It is expressly noted that the statutory rights of Consumers residing within the European Union, arising in particular from the French Consumer Code and Directive 2011/83/EU, remain fully applicable and cannot be reduced or excluded by these Terms.

ARTICLE 9 — AMICABLE DISPUTE RESOLUTION

In the event of a dispute relating to the performance, interpretation, or application of these Terms, the Customer is invited to contact H and R Agency FZ-LLC's customer service team as a priority at contact@marcomoretti.shop (available 7 days a week, 24 hours a day), in order to seek an amicable and prompt resolution within thirty (30) calendar days of the first contact.

In accordance with Article L. 612-1 of the French Consumer Code, failing a satisfactory amicable resolution within this period, Consumers residing in France have the right to refer the matter free of charge to a competent consumer mediator. For cross-border disputes within the European Union, the Customer may also use the Online Dispute Resolution (ODR) platform provided by the European Commission at: https://ec.europa.eu/consumers/odr

ARTICLE 10 — APPLICABLE LAW AND JURISDICTION

For Consumer Customers residing within the European Union, these Terms are governed by the mandatory provisions of the law of the Customer's country of residence, in accordance with Regulation (EC) No 593/2008 of 17 June 2008 (Rome I) and Regulation (EU) No 1215/2012 of 12 December 2012 (Brussels I bis). The statutory rights of the Consumer arising from the mandatory provisions of the law of their country of habitual residence remain fully applicable in all circumstances.

In the absence of an amicable agreement, disputes shall fall within the jurisdiction of:

  • For Consumer Customers: the competent courts of the Customer's country of residence, in accordance with applicable consumer law;
  • For Professional Customers: the competent courts of Ras Al Khaimah, United Arab Emirates, unless a mandatory legal provision provides otherwise.

ARTICLE 11 — MISCELLANEOUS PROVISIONS

11.1 — Partial invalidity

If any provision of these Terms is declared void, unlawful, or unenforceable by a competent court, the remaining provisions shall remain fully in force and effect, without prejudice to their binding nature.

11.2 — Entire agreement

These Terms, read in conjunction with all policies published on the Site, constitute the entire agreement between H and R Agency FZ-LLC and the Customer with respect to the subject matter hereof, and supersede all prior agreements, commitments, or documents relating to the same subject matter.

11.3 — Non-waiver

The failure of H and R Agency FZ-LLC to invoke, at any given time, any provision of these Terms shall not be construed as a definitive waiver of the benefit of that provision.

ARTICLE 12 — CONTACT AND CUSTOMER SERVICE

For any question, complaint, or request for information regarding these Terms or any order placed on the Site:

LEGAL INFORMATION

  • Company: H and R Agency FZ-LLC
  • Type: Free Zone Limited Liability Company (FZ-LLC)
  • Supervisory authority: Ras Al Khaimah Economic Zone Authority (RAKEZ)
  • Licence number: 17005362
  • Registration number: 0000004065895
  • Registered office: Compass Building, Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  • Email: contact@marcomoretti.shop
  • Website: https://www.marcomoretti.shop
  • Hosting provider: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, Canada K2P 2L8
  • Customer service: Available 7 days a week, 24 hours a day — contact by email only