Contact information

LEGAL CONTACT INFORMATION

Last updated: 1 March 2026

ARTICLE 1 — SITE PUBLISHER INFORMATION

In accordance with applicable legal provisions on e-commerce, business transparency, and consumer pre-contractual information, and in particular Articles L. 111-1 et seq. of the French Consumer Code and the provisions of Directive 2011/83/EU on consumer rights, the following information is made available to all users of the site https://www.marcomoretti.shop.

The site is published, operated, and administered by:

H and R Agency FZ-LLC
Free Zone Limited Liability Company (FZ-LLC)
Licensed by the Ras Al Khaimah Economic Zone Authority (RAKEZ)
Licence number: 17005362
Registration number: 0000004065895

Registered office: Compass Building – Al Hulaila
AL Hulaila Industrial Zone-FZ
Ras Al Khaimah – United Arab Emirates

ARTICLE 2 — SITE HOSTING PROVIDER

The site https://www.marcomoretti.shop is technically hosted by:

Shopify Inc.
151 O'Connor Street, Ground Floor
Ottawa, Ontario, Canada K2P 2L8
Website: https://www.shopify.com

Shopify Inc. is a company incorporated under Canadian law whose platform is used by H and R Agency FZ-LLC for the technical and commercial operation of the Site. Any questions relating to technical hosting may be addressed directly to Shopify Inc. via its official website.

ARTICLE 3 — CONTACT AND CUSTOMER SUPPORT

For any question, request for information, or commercial, administrative, or legal complaint, users and customers may contact H and R Agency FZ-LLC via the following details:

Email address: contact@marcomoretti.shop
Website: https://www.marcomoretti.shop

The email service is available 7 days a week, 24 hours a day. All requests received electronically are processed and responded to as promptly as possible, and within a maximum of forty-eight (48) hours of receipt.

ARTICLE 4 — OFFICIAL WEBSITE AND BRAND

Official website: https://www.marcomoretti.shop

The site https://www.marcomoretti.shop is the official and exclusive website of the Marco Moretti™ brand, owned by H and R Agency FZ-LLC. Any unauthorised reproduction, imitation, or use of the brand, domain name, or associated visual identity is strictly prohibited and constitutes a violation of the Company's intellectual property rights, which may give rise to civil and criminal liability on the part of its author.

ARTICLE 5 — MEDIATION AND DISPUTE RESOLUTION

In accordance with Article L. 612-1 of the French Consumer Code, any consumer residing in France has the right to refer a dispute with H and R Agency FZ-LLC free of charge to a consumer mediator for amicable resolution.

For cross-border disputes within the European Union, consumers may also use the Online Dispute Resolution (ODR) platform provided by the European Commission, accessible at: https://ec.europa.eu/consumers/odr

Before referring a matter to a mediator or court, the Customer is invited to contact H and R Agency FZ-LLC's customer service team in the first instance at contact@marcomoretti.shop in order to seek an amicable resolution.

SUMMARY LEGAL INFORMATION

  • Company: H and R Agency FZ-LLC
  • Type: Free Zone Limited Liability Company (FZ-LLC)
  • Supervisory authority: Ras Al Khaimah Economic Zone Authority (RAKEZ)
  • Licence number: 17005362
  • Registration number: 0000004065895
  • Registered office: Compass Building, Al Hulaila, AL Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
  • Email: contact@marcomoretti.shop
  • Website: https://www.marcomoretti.shop
  • Hosting provider: Shopify Inc., 151 O'Connor Street, Ground floor, Ottawa, Ontario, Canada K2P 2L8
  • Customer service: Available 7 days a week, 24 hours a day — contact by email only